The results of the 2018 Bishop & Associates US Customer Satisfaction Survey of the Electronic Connector Industry are in. We reveal the top 10 connector suppliers for overall best performance.
By John Bishop, Market Analyst, Bishop & Associates Inc.
Bishop & Associates has completed its biennial US customer survey, which evaluated 31 connector manufacturers. A total of 395 customers answered 17 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more to determine the top 10 connector suppliers.
Distribution of Responses by Job Function and Sales Channel
Note: 54% of participants were engineers and 52% were OEMs.
The Top 10 Best Overall Performers
The overall performers’ rank was determined by 11 questions related to quality of products, price competitiveness, turnaround times, and more. Survey participants were asked to choose one of the following:
6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied
The following table identifies the top 10 companies that received the highest customer evaluations in overall best performance by average score, total responses, and base of operation origin.
Top 10 Best Performers – Questions 1-11
Note: 6.000 is the highest possible score.
Samtec, Kycon, and Molex respectively placed first, second, and third in the 2018 US Customer Survey. Molex, which placed 10th in 2016, is this year’s most improved, up seven places to third in 2018. New to this year’s list of top 10 connector manufacturers in the overall performance group are AirBorn, HUBER+SUHNER, and 3M Electronics.
The following table is a comparison of this year’s 10 top connector manufacturers’ overall performance ranking versus the previous four years in which the survey was conducted.
Top 10 Best Performers for the Past Five Surveys
Samtec placed first in the last five surveys. AirBorn experienced the largest increase in rank from 2016 to 2018, jumping from 17th place to seventh place. WAGO, having not previously been surveyed, entered the ranking for the first time at fifth place.
This is the first in a series of articles related to the results of the 2018 Bishop & Associates US Customer Satisfaction Survey of the Electronic Connector Industry. The articles to follow will further highlight the top 10 companies based on product quality, delivery timeliness, price competitiveness, and website evaluation. To purchase the full report, call Bishop & Associates at 630-443-2702.
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