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2019 Top 10 European Connector Companies for On-Time Delivery and Technical Support and Expertise

The results are in for the 2019 Bishop & Associates European Customer Satisfaction Survey of the Electronic Connector Industry. We reveal the top 10 European connector companies for on-time delivery and technical support and expertise.

Bishop & Associates has completed its biennial European Customer Satisfaction Survey of the Electronic Connector Industry, which evaluated 30 connector manufacturers. A total of 312 customers answered 17 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more to determine the top 10 European connector companies.

The distribution of responses by job function and sales channel is shown in the following chart:

European Customer Satisfaction Survey distribution of responses

The Top 10 European Connector Companies for On-Time Delivery

Survey participants were asked to evaluate the percentage of the time these companies provide on-time delivery using the following numerical scale.

5 = 95–100
4 = 90–94
3 = 80–89
2 = 70–79
1 = <70

The following table identifies the top 10 European connector companies that received the highest customer evaluations for on-time delivery. The table includes their country of origin, their respective average score, and the number of evaluations received.

2019 Top 10 European Connector Companies for On-Time Delivery

Top 10 European suppliers for on-time delivery

Note: 5.000 is the highest possible score.

Samtec, Binder, and WAGO respectively placed first, second, and third for on-time delivery in the 2019 European Customer Satisfaction Survey. LEMO, Lumberg Connect, Weidmüller, and ept all moved into the Top 10 in the 2019 survey.

The following table is a comparison of this year’s top 10 European connector companies’ on-time delivery rankings versus the previous four years of survey results.

Top 10 European Connector Companies for On-Time Delivery in the Past Five Surveys

Top 10 European suppliers on-time delivery past 5 surveys

Samtec placed first or second in the on-time delivery category in the last five surveys conducted. LEMO SA experienced the largest increase in rank from 2017 to 2019, jumping from 25th place in 2017 to 5th place in 2019. In the past five European Customer Satisfaction Surveys, only two companies — Samtec and Phoenix Contact — remained in top 10 for best on-time delivery. Binder, WAGO, and HARTING placed in the top 10 in four of the last five surveys.

The Top 10 European Connector Companies for Technical Support and Expertise

Survey participants were asked to evaluate their level of satisfaction with technical support and expertise using the following numerical scale.

6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied

The following table identifies the top 10 European connector companies that received the highest customer evaluations for technical support and expertise. The table includes the company’s country of origin, their respective average score, and the number of evaluations received.

2019 Top 10 European Connector Companies for Technical Support and Expertise

Top 10 European suppliers for support

Note: 6.000 is the highest possible score.

ept, Samtec, and LEMO placed first, second, and third respectively in the 2019 European Customer Satisfaction Survey. Some of the highest survey scores were recorded for this category. The industry average score for technical support and expertise was 4.382 and ranked second only to quality of products, which received an industry average of 4.669. This indicates a very high level of customer satisfaction with overall connector product quality and technical expertise.

The following table is a comparison of this year’s top 10 European connector companies’ technical support and expertise rankings versus the previous four years of survey results.

Top 10 European Connector Companies for Technical Support and Expertise in the Past Five Surveys

Top 10 European suppliers for support past 5 surveys

ept and Samtec jockeyed for first or second position in the technical support and expertise category in four of the last five surveys, spanning 2012 to 2019. Samtec, LEMO, and Phoenix Contact all placed in the top 10 in in the past five European Customer Satisfaction Surveys, and ept ranked in the top 10 in four out of the last five surveys, as they were not surveyed in 2015. WAGO had the highest increase in rank in 2019, moving up 14 positions from 19th place in 2015 to 8th place in 2019.

This is the last of three articles related to the results of the 2019 Bishop & Associates European Customer Satisfaction Survey of the Electronic Connector Industry. (See the first article here and the second article here.) To purchase the full report, call Bishop & Associates at 630-443-2702.

No part of this article may be used without the permission of Bishop & Associates, Inc. If you would like to receive additional news about the connector industry, register here. You may also contact us at bishop@bishopinc.com or by calling 630.443.2702.

Like this article? Check out our other Top 10 articles, our Connector Industry News updates, and our Industry Facts and Figures Page

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2019 Top 10 European Connector Suppliers for Quality and Price

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