SAFRAN Honors SOURIAU for QRQC Implementation
SOURIAU received the Supplier Performance Award by its customer SAFRAN. The ceremony included 450 SAFRAN suppliers and the award acknowledges the excellent results of SOURIAU’s QRQC (Quick Response Quality Control) process implementation. The QRQC program was launched a year ago and has reduced SOURIAU’s product returns by 30% and reduced response lead time by half. In 2012, SOURIAU was named Top Supplier by Labinal, the SAFRAN company dedicated to harnessing activities.
SOURIAU supplies SAFRAN, a leading aeronautics equipment manufacturer, with high-performance connectors. Last year SAFRAN proposed SOURIAU be its pilot program for QRQC process implementation to further improve the quality of its deliveries. The QRQC includes daily reviews in order to increase reactivity in customer problem-solving and to anticipate detection in factory workshops. During these daily reviews, each new issue is immediately characterized and analyzed, with appropriate alerts and extra controls put in place to secure the customer supply chain within 24 hours. This very reactive process has been cascaded throughout the SOURIAU organization to include business units, process engineering, R&D, and even human resources to ensure transversal cultural change.
“Thanks to this QRQC process we have also addressed the more minor defects generating 10 to 50 parts per million which were not considered in our traditional quality management system,” said Thierry Quillet, managing director at SOURIAU for three plants located in France and Morocco. “This approach also resolves quality issues quickly and in a more practical manner with on-the-job training to analyze real parts with coaching in a real workplace, in real time. It has enabled us to focus on what is important and urgent to secure customers.”