The results are in for the 2016 Bishop & Associates US Customer Satisfaction Survey of the Electronic Connector Industry, and in this issue we reveal the top 10 connector suppliers for product quality.

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2016 Top 10 Connector Suppliers for Quality Products

Bishop & Associates has completed its biennial US customer survey, which evaluated 52 connector manufacturers.

A total of 390 of your peers answered 19 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more.

The distribution of responses by sales channel is shown in the following pie chart:

Distribution of Responses by Sales Channel

2016 US Customer Survey distribution of responses chart

The Top 10 Best Performers in Product Quality

Survey participants were asked: What is your overall satisfaction with the quality of products? Survey participants answered the question based on the following:

6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied

The following table identifies the top 10 companies that received the highest customer evaluations for product quality and their respective average score. Note that the 2016 average score for all companies in the product quality category was 4.686, which is down slightly from the 2014 score of 4.697.

Top 10 Best Performers – Product Quality

2016 Top 10 connector manufactures for quality

(*6.000 = Highest possible score)

Samtec, Kycon, and ODU Connection Systems placed first, second, and third, respectively, for product quality in the 2016 US Customer Survey.

The following table is a comparison of this year’s 10 top connector manufacturers’ product quality ranking and average score versus the previous four years in which the survey was conducted.

Top 10 Best Performers in Product Quality
for the Past Five Surveys

2016 Top 10 Connector Manufacturers for Quality in last 5 surveys

Samtec placed first or second in the last four surveys and fifth in 2009. ODU experienced the largest increase in rank from 2014 to 2016, jumping from No. 22 to third place. In the past five US surveys, only three companies, Samtec, Kycon, and Phoenix Contact, maintained top 10 standing in the best performance for product quality.

This is the second of five articles related to the results of the 2016 Bishop & Associates US Customer Satisfaction Survey of the Electronic Connector Industry. The articles to follow will further highlight the top 10 companies based on delivery timeliness, price competitiveness, and website evaluation. To purchase the full report, call Bishop & Associates at 630-443-2702.

No part of this article may be used without the permission of Bishop & Associates Inc.


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Ron Bishop