Bishop & Associates completed its annual customer survey rating 46 connector manufacturers. In this issue, customers select the best connector suppliers for quality products.

Bishop & Associates just completed a customer survey of connector users to evaluate 46 connector manufacturers.

A total of 455 of your peers answered 20 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more.

The distribution of responses by job function and sales channel is shown in the following table:

Distribution of Responses By Job Function and Sales Channel

2014 Connector Industry Customer Satisfaction Survey Responses

Note that 43% of participants were engineers and 46% were OEMs.

The Top Ten Best in Quality

Connector users were asked, “What is your level of satisfaction in the quality of products?” Survey participants were asked to respond “6” for extremely satisfied; “5” for very satisfied; “4” for satisfied; “3” for dissatisfied; “2” for very dissatisfied; and “1” for extremely dissatisfied.

The ten companies with the highest customer evaluations are noted in the following table:

Best in Product Quality*

2014 Connector Industry Customer Satisfaction - Top Ten average for product quality

 (*6.000 was the highest possible score.)

It should be noted that all 46 connector companies in the survey received a “satisfied” or higher customer evaluation. This strongly suggests that the industry produces quality products.

Quality is critical to the connector user, and the most important criteria in selecting a connector supplier. For that reason the survey asked respondents a follow-up question: What single word best describes the product quality of each company?

Survey participants were asked to respond “5” for best; “4” for very good; “3” for okay; “2” for inconsistent; and “1” for bad.

Using this methodology, the top ten best in quality are noted in the following table:

Best in Product Quality*

Top ten connector manufactures based on product quality

(*5.000 was the highest possible score)

Samtec was ranked #1 and LEMO #2, while Mill-Max and Weidmuller joined the top ten lists this year.

Achieving a top ten evaluation in both methodologies are: Samtec, Phoenix Contact, Rosenberger, HARTING, 3M, Carlisle, and WAGO.

Again, all companies in the survey achieved an above-average evaluation for product quality.

Ron Bishop, President, Bishop & Associates, Inc.

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